[Steps & Best Practices] The main goal of every enterprise SaaS company is to attract, engage, and convert your ideal prospects into paying customers but is it enough to acquire the customer? The probability of selling to a new prospect is only 5% to 20%, while the probability of selling to an existing customer…

Blog by Roshni Saraf Client portals form a major part of the customer onboarding and implementation process in any enterprise SaaS company. Read to know about customer portals. According to the survey done by Wyzowl, over 90% of customers feel that the companies they buy from could do better when…

Blog by Priyadarshini Natarajan Customer churn is a metric that is evaluated monthly or annually to know how many customers stopped using your service. Most SaaS companies calculate customer churn along with revenue gain. As they might have a profitable month but at the same time lose customers. The profit…

Blog by Priyadarshini Natarajan All enterprise SaaS organizations will know the value of each customer. If they like your service then they are going to be loyal and act as referrals. If not, then they churn. Did you know that 42% of clients unsubscribe from the SaaS service due to…

Blog by Priyadarshini Natarajan Introduction According to the report published by Statista in 2021, there are 25000 SaaS companies in the world among which almost 7000 SaaS companies cater to marketing. However, many SaaS companies do not make big profits or get shut down due to customer churn. So, what happens…

Blog by Priyadarshini Natarajan Customer onboarding is one of the important processes in the enterprise SaaS industry that helps in customer retention. It is the window through which your customer views your brand and your operation structure. Hence, it is important to make every step right all the way. Setting…

Blog by Priyadarshini Natarajan Everyone who works in an enterprise SaaS organization knows the importance of creating a customer-centric onboarding and implementation process. It serves as the base for providing customer experience and satisfaction which in turn helps in customer retention. Statistics depict that, a 5% increase in customer retention…

Blog by: Megha Poojari Customer Onboarding VS Implementation seems like a true match, however, both these processes have their own meaning and importance. Customer onboarding deals with handholding the customer till they get acquainted with your product while implementation means deploying the customer requirements to the product for them to…

Author: Megha Poojari Let’s imagine a simple scenario where you go to a shop to buy an electrical washing machine. You meet the sales agent, and he explains to you every swanky feature that the machine offers and promises that other features of the machine and how to use the…